Refund policy

ffective Date: June 19, 2026

Thank you for choosing Absoluts. We value your business and are dedicated to enhancing your videography experience.

All sales are final.

1. Digital Product Nature All products available on Absoluts are digital and can be downloaded immediately after purchase. Due to the intangible nature of digital products, they cannot be returned or exchanged.

2. All Sales Are Final Given the digital nature of our products, all sales are final. Once a purchase has been made, we cannot offer refunds, exchanges, or cancellations. This policy is in place to protect the intellectual property contained within our products.

3. Product Issues If you encounter any issues with your purchase, such as a corrupted file or download problems, please contact our customer support at info@absoluts-store.com. We'll do our utmost to resolve the issue as quickly as possible.

4. Product Compatibility Ensure that your software and hardware meet the requirements stated in our product descriptions. If you're unsure about compatibility, we encourage you to reach out to our team before making a purchase.

5. User Responsibility It's crucial to understand the usage of LUTs and ensure your footage is filmed in the recommended log profile for the best results. Absoluts will not be responsible for unsatisfactory results due to the incorrect application of our products or the use of footage not filmed in the proper profile.

6. Updates and Changes Absoluts reserves the right to make updates to our return policy. Any modifications will be communicated on this page, so we recommend reviewing it periodically.

7. Chargebacks and Payment Disputes By completing a purchase on Absoluts, you acknowledge that all products are digital goods delivered instantly and are therefore non-returnable and non-refundable as stated in this policy. Any chargeback or payment dispute initiated after successful delivery of the digital product will be formally contested with evidence of:

• Completed purchase transaction,

• Successful delivery and download access log (IP and timestamp),

• Acceptance of these terms by execution of the download. We reserve the right to suspend access to our products and services, including any future updates or downloads, for accounts associated with unjustified chargebacks.

8. EU Right of Withdrawal Exception In accordance with Article 16(m) of the EU Consumer Rights Directive (Directive 2011/83/EU), the 14-day right of withdrawal does not apply to the supply of digital content not supplied on a tangible medium once the performance has begun.

By completing your purchase and subsequently clicking the download link, accessing, or downloading any digital product (such as LUTs, Power Grades, or Overlays) sold by Absoluts:

1. You expressly request and consent to the immediate performance of the contract.

2. You acknowledge and agree that the moment you initiate the download or access the digital file, you permanently lose and waive your 14-day right of withdrawal (right to claim a refund/recess).

If you do not intend to waive your right of withdrawal, you must not click the download link or access the digital assets, and you must contact support immediately before any digital delivery occurs.

If you experience any issue with your purchase, you must contact our support team at info@absoluts-store.com before initiating any dispute. We are committed to resolving legitimate issues quickly and fairly.

By making a purchase on Absoluts, you acknowledge and agree to the terms laid out in this return policy. You can always contact us for any return question at info@absoluts-store.com